1. Service description
Syntharra (“we”, “us”) provides an AI-powered invoice recovery service. We connect to your accounting software (QuickBooks, Xero, FreshBooks, Square, Zoho Books, Jobber, or similar), identify overdue invoices, and place automated voice calls to your debtors to request payment.
2. Fees and billing
Syntharra charges a success fee equal to 10% of the amount recovered on each invoice where our service contributed to payment (recovered = invoice status transitions to paid in your connected accounting system after we have contacted the debtor at least once). There is no monthly fee, no upfront fee, and no charge for invoices we do not recover.
Fees are collected automatically via Stripe Connect when the debtor pays through a payment link we generated. If the debtor pays your invoice through a different channel, you authorise us to invoice you for the 10% fee, payable within 14 days.
3. Your authorisations
By ticking the acceptance checkbox during onboarding you confirm that:
- You have the legal right to engage a third party to contact your debtors.
- The debtor phone numbers in your accounting system were provided to you for business-related communication and are not on any Do Not Call list you are aware of.
- You authorise Syntharra to place AI-assisted voice calls and SMS messages to those debtors during compliant hours (9am–8pm local time, weekdays).
- You authorise Syntharra to deduct the 10% success fee from recovered payments or, where that is not possible, to invoice you separately.
4. Compliance
We place calls in accordance with the Telephone Consumer Protection Act (TCPA), the Fair Debt Collection Practices Act (FDCPA) where applicable, and state-level consumer protection laws. Every call includes an AI identification disclosure and a call recording notice. We honour all Do Not Call requests instantly and globally across our platform.
5. Your data
We access your accounting data strictly to identify overdue invoices and contact debtors. We do not sell, resell, or share your data with third parties except service providers strictly necessary to deliver the service (Stripe, Retell AI, Telnyx, Supabase). See our Privacy Policy.
6. Termination
You may pause or cancel your account at any time from the dashboard. On cancellation, we stop all calls immediately and delete your data within 30 days, retaining only the billing records we are legally required to keep.
7. Disclaimers and limitation of liability
The service is provided “as is”. Syntharra makes no guarantee that any specific invoice will be recovered. To the maximum extent permitted by law, our aggregate liability under these terms is limited to the total success fees you have paid us in the preceding twelve months.
8. Changes to these terms
We may revise these terms. Material changes will be notified by email and require renewed acceptance on next sign-in.
9. Contact
Questions: legal@syntharra.com