Collections for marketing and creative agencies
Net-30 retainers that drift to net-60 are the industry's open secret. We close that gap without awkwardness.
Agency cash cycles are brutal. You pay contractors and ad spend on a weekly cycle, and you invoice clients on net-30 terms that clients treat as net-forty-five suggestions. The owner-operator ends up fronting working capital out of a personal line of credit. The hardest conversation in an agency is the one between the account director — who has a relationship to protect — and the client who has not paid the third invoice in a quarter. Nobody wants to make that call, so the invoice ages, the retainer ends, and the balance is written off quietly three months later as the cost of being in the business.
You close projects on the strength of personal rapport. Asking the same people to pay on time feels transactional, and transactional feels like a step backward after a relationship-led sales cycle. It is easier to eat a forty-five-day DSO and grind through it, but the ad-spend invoice and the contractor payroll do not accept that trade. The cash shortfall is real, even when the pipeline is healthy.
Account managers do not want to be the bad cop. You are expected to chase, but the client relationship is not yours to lean on, and your emails bounce around inside the client's operations team for weeks before somebody notices. A neutral voice layer makes the ask cleanly without politicizing the account manager's next strategy call.
A sample call: the agent reaching a client's accounts-payable contact about a past-due retainer invoice and confirming a payment date.
We reuse a small set of short, generic voice samples to demonstrate tone and cadence. The production voice agent references your specific invoice numbers and customer names at call time \u2014 not the content you hear here.
Agency owners reject collection calls on reputation grounds before thinking through the math. The reputation concern is that a cold call will feel transactional and damage a relationship that was built on trust. The reality is that clients who forgot an invoice — which is roughly sixty to seventy percent of all past-dues in agency work — actively appreciate a short, polite prompt that lets them pay in thirty seconds and move on with their day. Clients who are genuinely holding payment for scope reasons will push back immediately, and the agent routes those directly to your account director for a human conversation with full context. What damages relationships is not a reminder call. It is the three months of awkward radio silence that typically follows a forty-five-day invoice when nobody on either side wants to make the ask. Agencies that adopt Syntharra consistently report the same pattern: faster payment, no lost accounts, and a calmer monthly financial close than they have had in years.
Read-only access to invoice status and client contact information. One OAuth handshake under a minute, no write permissions, and no modifications to your ledger at any point.
Recovered funds land in your agency's Stripe account on your existing payout schedule. We never hold client payments in transit, and never become a middleman on the money flow.
Default is all. Strategic accounts, clients in active revisions, and anybody you want handled by an account director only can be excluded individually from the dashboard.
9 AM to 6 PM in the client contact's local time zone, weekdays only. The agent references the invoice number, takes a card directly on the call, or sends a pay link by SMS.
Paid, promised, disputed, unreachable — delivered in one email each morning. The 10% success fee applies only to collected balances, and disputes route to your account team with context attached.
The agent is polite, short, and references only the invoice number. It never discusses the work, scope, creative direction, or strategy. Clients who forgot — the majority — appreciate a reminder that lets them pay quickly by card or SMS link. Clients who are genuinely withholding payment over a scope issue will say so, and the call routes immediately to your account director for a human conversation with context attached.
The agent calls the number on the invoice. If it reaches a voicemail, a wrong extension, or a generic reception that cannot route, the agent logs the outcome, leaves a compliant voicemail where possible, and routes the file back to you for a human introduction to the right contact. Hard-to-reach AP teams often need a warm hand-off from the account team before Syntharra can engage effectively.
Yes. The agent identifies with your agency name, references the invoice number, and discloses it is an AI assistant at the start of the call along with the call-recording notice. Your clients hear your brand, not Syntharra. The opener is deterministic and cannot drift at runtime, which keeps the brand experience consistent across every call.
Each recurring invoice is tracked independently. The agent only calls on invoices that went three or more days past due; paid or current-period invoices are never touched. For month-one retainer setup, the agent waits for the first invoice to go past due before calling — new clients get the benefit of the doubt on their first invoicing cycle.
Yes. Per-client exclusions live in your dashboard. Big accounts with active-revisions or strategy work can be blanket-excluded while smaller or transactional accounts are called normally. Exclusions are instant and global — no approval chain, no system-glitch override risk.
Yes. The agent can take a partial on a card over the phone, log the remaining balance back to QuickBooks, and schedule a follow-up inside the three-attempt cap. For clients in a genuine cash pinch, a partial now plus a promise for the rest is often the right outcome, and the agent handles it cleanly without needing the account director involved.
For full detail on TCPA and FDCPA compliance, see the compliance page.
No monthly charge. We earn when you recover. Pricing detail.
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