Collections for general contractors
Draw schedules, punch-lists, pay-when-paid cycles. We call the owners and GCs who are sitting on your progress invoice.
Construction AR is the combination of everyone else's problems. Draw schedules slip. Punch-lists stay open. Owners wait for lenders, general contractors wait for owners, subs wait for GCs. The company at the bottom of that chain — small and mid-size contractors — carries the working capital of the entire project. A progress invoice sitting for sixty-five days is a serious operational problem for a shop that runs lean on overhead. Most contractors are too busy running the next job to rattle a cage on the last one, and the invoices that should have been followed up at day ten get looked at for the first time at day sixty.
You are on jobsites four days a week, in the truck the fifth day, and on your phone at the kitchen table every night. AR is Saturday morning at best. By the time you look at the aging report, the invoice is two months old and the homeowner has stopped checking the email you sent last Tuesday. A neutral voice layer catches the drift early without burning your weekend.
You send invoices to the GC's accounts-payable inbox and wait for pay-when-paid to clear. The GC blames the owner, the owner blames the lender, and your payroll does not blame anyone — it just comes out on Friday. Weekly check-in calls are more than your office can sustain across every active job, and the ones you skip are the ones that drift furthest.
A sample call: the agent reaching a residential owner about a progress-draw invoice that has gone past due.
We reuse a small set of short, generic voice samples to demonstrate tone and cadence. The production voice agent references your specific invoice numbers and customer names at call time \u2014 not the content you hear here.
Contractors worry that calling an owner will get them kicked off the bid-list for the next project. That fear is real, but it is misplaced. The agent is not aggressive. It is polite, short, and treats the customer like a business counterparty, not a delinquent. The calls we make sound the same whether the invoice is a small residential repair or a large commercial progress draw. Owners and GCs who pay slowly are not doing it because no one has asked — they are doing it because nobody has asked, and a timely, polite phone call early in the aging cycle is the professional move. Contractors who implement Syntharra keep getting invited to bid, because the thing that actually damages relationships in construction is not a reminder call. It is silence followed by a mechanics-lien notice at day ninety. A respectful, on-time follow-up at day five does the opposite: it signals that your shop is organized, that you track what you send out, and that you treat the relationship seriously enough to keep it on a professional footing.
Read-only access to invoice status and customer contact information. One OAuth handshake under a minute, no write access to your ledger, and no modifications to your chart of accounts at any point.
Recovered funds land in your Stripe account on your existing payout schedule. We never hold customer payments in transit, and never become a custody point for construction funds.
Default is all customers. Relationship-critical GCs, long-standing owners, and anybody you want handled by a PM only can be excluded individually from the dashboard. Exclusions are instant and global.
9 AM to 6 PM customer-local, weekdays only. The agent references the invoice number, asks for a payment date or card payment, and routes disputes cleanly back to your office.
Paid, promised, disputed, unreachable — delivered in one email each morning. The 10% success fee applies only to collected amounts, and stalled chains are surfaced for PM escalation.
Yes. The agent calls the number on the invoice, references the specific invoice, and asks for a payment date. If the GC responds with a pay-when-paid delay or says they are waiting on the owner, the agent logs that response, schedules a follow-up inside the three-attempt cap, and surfaces the stalled chain in the daily summary so your office has visibility. Long-chain delays still go back to your office for human escalation when they need it.
Retainage invoices are typically scheduled in QuickBooks as future invoices with a completion-triggered due date. The agent only calls on whichever portion is past due by three or more days under the standard rule. Retainage held for punch-list completion does not enter the queue until punch-list is signed off and the retainage invoice is marked due in QBO. You control the scheduling; Syntharra follows what QBO records.
The agent does not handle lien-waiver logistics. If the customer raises a lien-waiver question, a conditional-waiver request, or a final-waiver sequencing issue, the call ends immediately and the file routes back to your office for a human to handle. Lien-waiver coordination is too context-heavy for an agent to touch, and doing it poorly is worse than not doing it at all.
Yes. Per-customer exclusions live in your dashboard. Relationship-critical GCs, repeat clients with whom you have a long history, and anybody you want handled by your PM team only can be excluded individually. The exclusion is instant and global across every invoice that customer has now or in the future.
Your existing AIA billing workflow is untouched. You continue to cut AIA pay applications on your usual cycle, the final approved amount lands in QuickBooks as an invoice, and we read from QBO as the source of truth. If an AIA pay app goes three or more days past due after approval, the agent calls. Before approval, invoices are invisible to Syntharra.
If the invoice includes change-order work the customer disputes, the call ends on first pushback and a dispute flag goes on the file. The agent never argues scope, never acknowledges or repeats the disputed claim, and never attempts to re-sell the change order. Disputed balances route back to your PM team for human handling, which is the only place they can be resolved properly.
For full detail on TCPA and FDCPA compliance, see the compliance page.
No monthly charge. We earn when you recover. Pricing detail.
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