Collections for electrical contractors
Panel upgrades, EV chargers, rewires. The jobs that pay by invoice also drift the longest in AR. We close that gap.
Residential electrical work often straddles a permit inspection, which gives customers a plausible reason to pause payment until the city signs off. That pause stretches. A panel upgrade invoiced on the first of the month, inspected on the eighteenth, becomes a forty-five-day receivable before anybody on your side notices. Meanwhile the apprentice got paid on the fifth and the journeyman on the twentieth. Electrical shops run on tight margins and fixed overhead; DSO this long quietly eats the owner's take-home, and nobody on the team has the bandwidth to chase it systematically.
Customers wait until after the permit inspection to pay, and then wait longer. You do not want to be pushy and lose the referral, so you wait too. Then the aging report hits sixty days and the conversation you could have had at day five feels like a confrontation at day forty. You end up writing more off than you should.
General contractors hold your invoice against their own pay-when-paid cycle. You do not know whether the owner has paid them or not, and the GC's accounts-payable clerk is not returning your emails. A call to the right person at the GC clears the log jam eight times out of ten, but you do not have the time or the relationship to make those calls yourself.
A sample call: the agent reaching a residential customer about a post-inspection panel upgrade invoice that has gone past due.
We reuse a small set of short, generic voice samples to demonstrate tone and cadence. The production voice agent references your specific invoice numbers and customer names at call time \u2014 not the content you hear here.
Electrical contractors often say my customers respect us and will pay eventually. Eventually is the problem. Every additional day past thirty is a day your cash is financing the customer's cash flow instead of your next job. A polite, quick phone call within the first two weeks past due does not damage the relationship — it treats the customer like the transaction adult they are. The worst outcome we see is a customer saying "oh, I totally forgot, can you send the invoice again," and paying on the spot. That outcome, repeated across roughly forty percent of your past-dues, is the difference between a stressed month-end and a calm one. The shops that adopt Syntharra report the same pattern: fewer write-offs, no referral impact, and a noticeable improvement in cash predictability inside the first ninety days. The customers who would have complained about a reminder call are the ones who would have never paid anyway.
Read-only access to invoice status, customer contact data, and due dates. One OAuth handshake under a minute, and no write access to your ledger or chart of accounts at any point.
Money lands in your Stripe account on your existing payout schedule. We never touch the funds, never hold them in transit, and never become a custody point for your receivables.
Any unpaid invoice three or more days past due with a phone number on file enters the queue automatically. Paid, voided, or credited invoices are filtered out at the ingestion step.
9 AM to 8 PM local, weekdays only for residential, weekdays business hours for commercial. The agent confirms identity, states the invoice number, and asks for payment or a payment date.
A clean summary email covers paid, promised, disputed, and unreachable outcomes. The 10% success fee applies only to collected amounts, and the email is the only operational touchpoint you need each morning.
Calls to the number a customer provided during the original transaction are permitted under TCPA for invoice follow-up. We stay inside 9 AM to 8 PM local, honor opt-outs instantly and globally, cap attempts at three per invoice with a three-day minimum gap, and disclose the AI nature of the call in the opener. This is not a gray area; the framework is well-established. Full detail at /compliance.
The trigger is strictly the QuickBooks invoice status and due date. If your standard practice is to bill only after the inspection signs off, invoices never enter the queue early — because the invoice does not exist in QBO yet. If you bill up front and offer a delay clause, you control that delay by setting the QBO due date appropriately. Syntharra reads what QBO tells it; it does not second-guess your billing policy.
Yes. The agent calls the number on the invoice, references the specific invoice, and asks for a payment date. If the response is a pay-when-paid delay or a routing issue ("call our AP team on extension 4"), the agent logs the response, follows the routing if a direct number is provided, and schedules a follow-up inside the three-attempt cap. For complex GC situations, the file routes back to your office for a human.
We read from QuickBooks Online as the invoice source of record. If your field tool writes invoices to QBO — which all the common dispatch and job-tracking tools do — we pick them up automatically with no extra configuration. Direct integrations for the major dispatch platforms are on the 2026 roadmap. QBO is the common denominator and works today.
Yes. Per-customer exclusions live in your dashboard. Good-standing regulars, referral partners, and anybody you want to handle personally can be excluded individually — and the exclusion is instant and global across every invoice that customer has now or in the future. The default is conservative; you opt customers in, you do not opt them out.
If a payment plan is recorded in QuickBooks as individual future invoices for each installment, the agent only calls on installments that go past due under the standard three-day rule. Lump-sum plans with a single long-due-date invoice are also fine; the agent waits until the invoice goes past due before calling. You control the plan structure; Syntharra follows what QBO records.
For full detail on TCPA and FDCPA compliance, see the compliance page.
No monthly charge. We earn when you recover. Pricing detail.
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