Collections email templates — 10 escalating drafts

Hi {{customerName}},

Hope you are doing well. Our records show invoice {{invoiceNumber}} for {{amount}} went past due on {{dueDate}}, so it is now {{daysPastDue}} days out.

No stress if it is already on the way — this note often crosses payment in the mail. If it slipped through on your side, a quick reply letting me know when to expect it would be great. I am happy to resend the invoice, split the balance across two payments, or take payment over the phone if that makes it simpler.

Thanks for your attention, and apologies in advance if payment and this email crossed paths.

Best,
{{yourName}}
{{yourCompany}}

{{customerName}},

This is a formal notice that invoice {{invoiceNumber}} for {{amount}} is now {{daysPastDue}} days past due. Multiple reminders have gone unanswered.

I want to assume this is an oversight. If so, please remit payment in full by the end of this week, or contact me today to arrange a payment plan. Our standard plan spreads the balance across three equal monthly installments with the first due immediately.

If there is a dispute about the amount or the work performed, I need you to put that in writing this week. Continuing to ignore the invoice without raising a dispute is not a workable path for either of us.

If I do not hear from you within seven days, we will move to the next step of our collections process.

{{yourName}}
{{yourCompany}}